Online Order processing, fulfillment, Inventory and Management Services

Retaining your loyal customer base is very crucial in today's highly competitive market with other big players in the market. Focusing on good order fulfillment with efficient customer order processing is very important.

Order fulfilment is the whole process, which starts from the point of sale on the marketplace of our customer’s product to delivery of a product to the customer. Right from the website interface to warehouse efficiency, everything is tested in the order fulfillment process. From a seller’s point of view, the more accurate and faster the fulfillment, the higher the sales.

It is not enough for online marketplaces to just be a bridge between sellers and buyers, but to ensure timely and accurate order fulfillment.

Sellers on these market places are required to keep the products stock and labelled for pick up and delivery once the order is placed. Our specialization lies in providing all these services to the seller, so they can focus on sales and promotion.

Green Launch team, provides back office and order fulfillment services for small and medium online vendors and merchants. The services include –

  • Real-time order checking and tracking on multiple marketplaces
  • Downloading orders and creating a processing checklist
  • Pick & Pack products with boxing
  • Quality checking, Packaging and invoicing
  • Organise and execute dispatch as per order requirements
  • Interface with last mile delivery vendors
  • Manage stock and inventory
  • Online access and management
  • System updating and Reporting on daily basis

    • Our order fulfillment services address the challenges that are faced by vendors in completing the process, however as the volumes of online transactions increase, the challenges shift to managing returns and incomplete orders.

    Our reverse logistics solution address these concerns and together these services are a comprehensive solution for all online vendors and retailers.

    REVERSE LOGISTICS

    One of the strongest perks of ordering online is the Return Back Policy. This is a MUST HAVE for customers. Although it is a pleasure for the customer to be able to return the product, for the seller it is a pain. Keeping a track of all the return back orders is hectic and if not handled properly may lead to issues. Our reverse logistics solution is designed to :-
    Managing the returns for online marketplaces and websites
    Track and collate all the returned goods
    Analyse the reason for return
    Inspect the products
    Refurbish the products
    Repackage
    Reissue to stock
    Customer Support
    Repair warranty and refurbishment
    Liquidation and asset recovery
    Data Analytics and services

    Our solution is proven to save costs and maximize the stock management. The returned stock is completely analysed and processed to ensure minimum loss the the vendor.